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GROHE Limited's Webshop Terms and Conditions


Section 1 These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Section 2 Information about us and how to contact us

2.1 Who we areWe are Grohe Limited, a company registered in England and Wales. Our company registration number is 00770795 and our registered office is at World Business Centre 2, Newall Road, London Heathrow Airport, Hounslow, Middlesex, TW6 2SF. Our registered VAT number is GB707674712

2.2 How to contact us. You can contact us Monday – Wednesday between 8.30am – 5pm and Thursday – Friday 8.30am – 4pm by telephoning our customer service team at 0208 283 2840 or you can email us at info-uk@grohe.com or write to us at our registered office at the address given in paragraph 2.1.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

Section 3 Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Generally, we will do this within 24 hours of us receiving your order.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK mainland. Our website is solely for the promotion of our products in the UK mainland. Unfortunately, we do not deliver to addresses outside the UK mainland, including the Channel Islands, Isle of Man, Scilly Isles and Isle of Wight. If you live, or wish to have products delivered, outside the UK mainland, please refer to our global website which provides details as to who is responsible for sales/delivery of our products in your country.

Section 4 425g CO2 bottles - starter kit and refill

4.1 GROHE Blue Starter kit 425 g CO2 bottles (4 pieces) – 40422000. With the purchase of a Grohe Blue starter set you will receive four 425g CO2 bottles.

4.2 GROHE Blue Refill 425 g CO2 bottles (4 pieces) – 40687000. Once you have emptied four 425g CO2 bottles, you have the option to order the same amount of refills (4 bottles). This refill set includes the refilling of the empty bottles you have sent in. The return of a complete set of empty CO2 bottles (4 pieces) is required for refilling.

4.3 Returning empty bottles. The seller's instructions serve to ensure that the shipment is handled smoothly and that the bottles are labelled as dangerous goods. If the seller's instructions are not observed, this could result in the return shipment not being allocated correctly and booked in your favour.
The return label and a sticker (to cover the dangerous goods diamond symbol) will be sent to you when you order the CO2 refill. The return can only be handled by the shipping service provider if the dangerous goods diamond symbol is completely covered. All correct returns of empty bottles are recorded by us and assigned on the basis of the return labels. An ordered refill is only triggered if a corresponding return has been booked.
The empty CO2 bottles must be returned within 90 days after the order confirmation of a refill is received. If this deadline is not met, the amount paid will automatically be refunded. The seller reserves the right to charge the administrative expenses incurred against the refund amount.

4.4 Return of full CO2 bottles. When returning full CO2 bottles to the seller (e.g. within the scope of exercising the right of withdrawal), it is pointed out that this is a shipment of dangerous goods. Such products are only permitted for transport under certain conditions and are subject to precise labelling obligations due to higher risk during transport (please read our information on the shipment of dangerous goods).

4.5 Return costs. The seller shall bear the cost of returning empty bottles if the return is made in accordance with the seller's instructions and if the return label provided by the seller is used. In the event of incomplete returns and/or damaged empty bottles, the costs of the return and the damaged bottles will be charged to the buyer. Damaged dangerous goods must not be returned under any circumstances. In addition, the seller reserves the right to block the buyer from further refill orders in the event of repeated violations of the requirements for returning CO2 bottles. If you wish to return CO2 bottles independently of ordering a refill kit, please contact the Webshop Customer Service. We cannot accept non-return shipments and cannot reimburse any shipping costs incurred.

Section 5 Our products

5.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

Section 6 Your rights to make changes

If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 8 - Your rights to end the contract).

Section 7 Our rights to make changes

7.1 Minor changes to the products. We may change the product:
7.1.1 to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example to address a functionality issue. These changes will not affect your use of the product.

7.2 More significant changes to the products and these terms. In addition, we may make more significant changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

Section 8 Providing the products

8.1 Delivery costs. The costs of delivery will be itemised on your invoice separately. We will deliver the product(s) via UPS or another provider of our choice.

8.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver the products to you as soon as reasonably possible and in any event usually within 7 days after the day on which we accept your order.

8.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

8.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If you are repeatedly not to be found at the time of delivery or refuse the acceptance, the shipping costs will be charged to you.

8.5 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 10.2 will apply.

8.6 Your legal rights if we deliver goods late. Under English law you have legal rights if we deliver any goods late (being later than 30 days or such other time period agreed between you and us). If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply: 
we have refused to deliver the goods;
delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
you told us before we accepted your order that delivery within the delivery deadline was essential.
8.7 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under paragraph 7.6, you can give us  a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

8.8 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under paragraph 7.6 or 7.7, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please complete the return label included in your order confirmation email, or for further assistance please call or email our customer services on the details listed at paragraph 2.

8.9 When you become responsible for the goodsA product will be your responsibility from the time we deliver the product to the address you gave us.

8.10 When you own goods. You own a product once we have received payment in full for it.

8.11 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, the particular colour of the product you require. If so, this will have been stated in the description of the products on our website. If you have not provided this information, we will contact you in writing to ask for it. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and paragraph 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

8.12 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to: 
8.12.1 deal with technical problems or make minor technical changes;
8.12.2 update the product to reflect changes in relevant laws and regulatory requirements; or
8.12.3 make changes to the product as requested by you or notified by us to you (see paragraph 6). 

8.13 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract. 

Section 9 Conditions for redeeming voucher codes

GROHE offers voucher codes with a certain period of validity as part of advertising and special promotions. Individual products may be excluded from the discount campaign.

9.1 Validity and usability. Discount codes are only valid during the specified period and can only be used and redeemed once during an order process on shop.grohe.co.uk for the articles offered there. After that the voucher codes lose their validity. An extension is excluded. Per order and customer only one voucher code can be used. A combination of different voucher codes is not possible.
By entering the voucher code in the designated field in the shopping cart, you can redeem the discount before the order process is completed. A payment in cash, an interest calculation or a retroactive crediting on already placed orders is not possible. Voucher codes cannot be transferred to another customer account. For administrative reasons it is not possible to refund any remaining credit. Voucher codes are not creditable against shipping costs.
The resale of voucher codes or their transfer to third parties is not permitted. If we believe that a voucher code is being misused in any way (e.g. resold or shared with others), we may cancel your voucher code and/or suspend or even close your customer account without informing you.
We reserve the right to withdraw promotions and discounts at any time and without notice.

9.2 Minimum order value. Whether and to what extent a minimum order value is required to redeem the voucher code is always specified in the specific terms of use of the respective voucher code. If the minimum order value is subsequently undercut by returning the relevant item, GROHE reserves the right to invoice the difference between the order with voucher code and the order without discount code.

9.3 Return of articles. If you make use of your right of return, the reduced purchase price will be refunded. There is no right to a refund or replacement of the discount.


Last updated: March, 16th 2020